Privacy Policy
At Vivid Expressions Media, accessible from our online platform, we are committed to protecting the privacy of our users. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our site or use our services, which include artist profiling, interview coordination, media kit creation, press release distribution, PR strategy, media training, digital content creation, event coverage, and social media management for artists. We process your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where it applies.
Data Controller
Vivid Expressions Media, located at 405 Prism Towers, 4th Floor, Mumbai, Maharashtra, 400053, India, is the data controller responsible for the processing of your personal data.
Information We Collect
We collect personal data that you voluntarily provide to us when you use our services, express an interest in obtaining information about us or our services, or otherwise contact us. The types of personal data we may collect include:
Contact Data: Name, email address, phone number, and postal address.
Service Data: Information related to the services you use, such as details necessary for artist profiling, media kits, press releases, interview arrangements, or social media management. This may include biographical information, photos, music links, and other content relevant to your artistic profile and PR needs.
Communication Data: Content of communications with us, including inquiries, feedback, and support requests.
Payment Data: Information required for processing payments, though we typically use third-party payment processors and do not store sensitive financial details ourselves.
We also automatically collect certain information when you visit, use, or navigate our site. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our site, and other technical information. This information is primarily needed for our internal analytics and reporting purposes.
We may also collect information from other sources, such as public databases, marketing partners, and social media platforms, to the extent permitted by applicable law.
How We Use Your Information
We use the personal data we collect for various purposes related to providing and improving our services, including:
To provide, operate, and maintain our services.
To deliver and facilitate the delivery of services to you, including artist profiling, media relations, content creation, and PR strategy execution.
To communicate with you, respond to your inquiries, and provide customer support.
To send you administrative information, such as service-related communications and updates.
To send you marketing and promotional communications, in accordance with your communication preferences.
To request feedback and contact you about your use of our site or services.
To enable user-to-user communications where necessary for the provision of services.
To identify usage trends and analyze how our site is used to improve its functionality and user experience.
To protect our site, services, and users, for example, by conducting fraud prevention and security monitoring.
To comply with legal obligations and requests.
Legal Basis for Processing (for users covered by GDPR)
We process your personal data based on the following legal grounds:
Performance of a Contract: We process data necessary to perform a contract with you or to take steps at your request before entering into a contract (e.g., to provide the PR and media services you request).
Consent: We may process your data based on your explicit consent for specific purposes, such as sending marketing communications. You have the right to withdraw your consent at any time.
Legal Obligation: We may process your data when necessary to comply with applicable laws, regulations, or legal processes.
Legitimate Interests: We may process your data based on our legitimate interests, provided that these interests are not overridden by your rights and freedoms. This may include improving our services, preventing fraud, and ensuring the security of our site.
Sharing Your Information
We may share your information with third parties only in the following circumstances:
With Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as website hosting, data analysis, payment processing, IT services, and customer service. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
For Legal Reasons: We may disclose your information when we believe it is necessary to comply with applicable law, respond to legal process (such as a court order or subpoena), protect our rights, property, or safety, or investigate potential violations of our policies.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred to the new entity.
With Your Consent: We may disclose your personal data for any other purpose with your consent.
Data Security
We implement reasonable technical and organizational security measures designed to protect the security of any personal data we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined based on the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Privacy Rights (for users covered by GDPR)
If you are a resident in the European Economic Area, you have certain rights regarding your personal data:
Right to Access: You have the right to request access to your personal data we hold.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data based on our legitimate interests or for direct marketing purposes.
Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller under certain conditions.
Right to Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us using the physical address provided below. We will respond to your request in accordance with applicable data protection laws.
Cookies and Similar Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is provided in our Cookie Policy (which is available separately or integrated into this policy).
International Transfers
Your information, including personal data, may be transferred to and processed in India, where our company is based, and potentially other countries where our service providers are located. These countries may have data protection laws that are different from the laws of your country. We will take appropriate safeguards to ensure that your personal data remains protected in accordance with this privacy policy and applicable law, such as using standard contractual clauses approved by the European Commission or other lawful transfer mechanisms.
Changes to This Privacy Policy
We may update this privacy policy from time to time. The updated version will be indicated by a revised date. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
Contact Us
If you have questions or comments about this privacy policy, you may contact us by postal mail at:
Vivid Expressions Media
405 Prism Towers, 4th Floor,
Mumbai, Maharashtra, 400053
India
